Refund Policy

Last Updated: May 31, 2026

At Kantrix AdX, we prioritize transparent, fair billing configurations. Because we offer exclusive flat-rate daily slots with unlimited clicks (instead of standard bidding CPM models), our inventory is booked and reserved in advance. This Refund Policy describes your rights and conditions regarding campaign cancellations and refunds.

1. Refund Eligibility Conditions

Advertisers have a direct option to request refunds for their unused wallet balances directly from within their advertiser account dashboard. We process refund requests under specific, highly genuine scenarios. To be considered for a refund, you must submit a request ticket within 30 days of the transaction. Refunds are strictly limited to the following genuine scenarios:

• Unused Account Balances: Active funds loaded into your advertiser dashboard balance that have not been committed to active or completed slot bookings.
• Double Payment Transactions: Genuine scenarios where an accidental double charge occurs (e.g., a previous processing transaction gets delayed and is subsequently credited along with a secondary manual payment). In this case, the secondary duplicate charge will be fully refunded.
• Account Deletion Withdrawal: Scenarios where you choose to permanently delete your advertiser account and wish to withdraw your remaining balance. For account deletion balance withdrawals, a minimal administrative transaction fee of ₹10 to ₹50 (depending on the total balance amount being withdrawn) will be applicable.
• Technical Serving Failures: Complete system serving errors verified on our end that prevented your booked ad banner, rectangle, or video format from rendering.

2. Non-Refundable Scenarios

To preserve network operational balance, we cannot issue refunds in the following scenarios:

• If your campaign has already executed and completed its booked time range.
• If your advertiser account is suspended or terminated due to policy violations (such as uploading deceptive or malicious ad creatives).
• Poor conversion rates or campaign ROI resulting from weak creative designs, high price offerings, or external user demand fluctuations.

3. How to Open a Billing Refund Ticket

To request a refund for your loaded balance or verified serving error, please write an email to our billing division. Please include:

• Your registered Advertiser Username/ID.
• Exact transaction payment details (amount, date, transaction reference hash).
• A descriptive explanation of the serving issue or request rationale.

4. Review & Processing Times

Our dedicated billing audit team reviews all submitted requests within 3 to 5 business days. Once approved, the funds will be returned immediately to your original payment source (credit card, bank account, or crypto wallet). Depending on your financial institution, please allow 7 to 10 additional business days for the funds to post.